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FOR IMMEDIATE RELEASE: April 2nd, 2014
iCAT Solutions Launches Online Contents Processing University
University of Modern Contents will help contractors expand and refine their contents divisions
TORONTO — iCAT Solutions Inc., a leading software provider that offers training and cloud-based solutions to help restoration contractors manage and grow their contents restoration business, will soon open the University of Modern Contents.
The online university is a national training initiative to help contractors expand their contents operations with a focus on the customer experience. It will offer comprehensive instruction on issues pertaining to managed quality control, volume processing and operating within a technological infrastructure, as well as best operational and business practices.
“Until now, there has been a lack of cohesive contents education that focus on the business and operations of contents restoration. The majority of existing training and certifications have been built around single cleaning technologies, which can hinder the growth and sustainability of a contents division,” said Riaz Walji, managing director of iCAT Solutions. “We found that as contractors begin introducing technology into their contents division, they often reanalyzed their current processes and operations and found that they needed help.”
According to Walji, much of the support iCAT offers is on the operations side rather than technical support, as the caliber of contractors who engage with the company are often hyper-focused on building or rebuilding their contents division.
“At the University of Modern Contents, we can now provide education instantly on the most up-to-date methodology for contents processing, from the packout process to packback, warehousing and marketing — our core curriculum is guided by Modern Contents principles,” Walji said. “We are serious about helping our contractors succeed.”
The University of Modern Contents provides basic through advanced training on a range of subjects, including volume processing, quality control and customer service. It also incorporates traditional testing to ensure comprehension and retention of core concepts. This serves as a valuable part of new employee training for contractors using iCAT’s industry-changing technology in their day-to-day business operations. The university is based on the concept of Modern Contents, which leverages technology to improve customer service, quality control layers, volume processing and more.
“By opening the University of Modern Contents, we are helping contractors reach the top of their game,” said Walji. “Streamlined contents operations means higher efficiency and improved accountability, which can have a powerful effect on a company’s bottom line. We’re helping contractors and contents organizations build a more educated workforce that’s up to date on the latest methodology and technology in the field. At iCAT Solutions, we are always mindful of the needs of the industry. This university is unique, offering education that has previously been unavailable, but which has also been desperately needed.”
iCAT Solutions is leading the Modern Contents movement, providing cloud-based software and patent-pending technology solutions to help contents restoration companies grow their businesses.