Public and Independent Adjuster – Free Subscription Plan

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    1. Prepaid Subscriptions. iCAT Solutions inc. will not provide any refund for any remaining prepaid period for a prepaid Access Fee subscription.
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Q: Is my free license subscription totally free?

A: Yes. The free subscription for Independant and Public Adjusters allows you full use of the software and all its features, including the mobile inventory App with $0.00 signup or monthly license fee (Normally $500 Signup + $250/month). It does not include add-on services such as Fast CATALOG and Fast LKQ. Not available to contents restoration contractors.

Q: Why do I need a credit card to sign up?  

A: Because there is an option to use additional services, a valid credit card is still required at signup, and throughout your access to the platform.

Q: How long will the free trial last?

A: The free trial period will run until indefinitely. If there are any changes to the free license model, you will be notified within 3 months prior to any changes, if any.

Q: Can I still use iCat if I’m not a Public or Independent Adjuster but would like to use iCat for non-salvage inventory.

A: No. This free subscription is only available for licensed adjusters/firms. A Valid license number will be required, which should match the contact details of the person signing up for the subscription.

Q: I don’t want to use any additional services. Will iCat still be free?

A: Yes. Add jobs, perform inventories, import schedules of losses, price them out, generate reports, collaborate with insureds and carriers. Manage all your claims/jobs inventories. All of these features are available for free. Using Fast CATALOG (off-line guaranteed image recognition) and Fast LKQ (Non-Salvage Replacement LKQ Valuations) are optional fee based services which are not free.

Q: What is Audio Inventory, and how much does it cost? 

Y: Audio inventory is Free. It uses Artificial Intelligence to process your voice. As you take a picture and talk, for example if you say “15 Polo T-Shirts”, iCat will populate all the relative information in the respective fields without any additional input from the camera operator. iCat knows “15” is Quantity, “Polo” is the Brand, and “T-Shirts” is the Description.

Q: Can I scan UPC barcodes? 

Y: Yes – and – iCat will automatically lookup the UPC data and update the relevant Description, Make, Model data into the respective fields.  

Q: Can I import my own schedule of Loss which I created with my insured?

A: Yes, data from any schedule of loss can be imported into iCat.

Q: What is the Homeowner Portal, how is it used?

A: After an inventory is created using the iCat Inventory App, or uploaded into iCat, the user can send a portal link to the homeowner, where they can choose to input any relevant data which will ultimately help iCat’s system narrow to better replacement and depreciation values. The insured can update the following data: Years Owned, Condition, Original Price Paid, Purchase Location, and comments.

Q: What mobile platform does iCat work on?

Y: Apple iOS (iPod, iPhone, iPad). We recommend the latest generation iPod from Apple as the cheapest and most effective inventory tool.

Q: What is the Fast CATALOG add on service?

A: This on-demand service allows you to leverage our off-site image recognition technology, which will create a detailed (and guaranteed accurate) inventory list from your images. Basically, for every item you photo inventory (regardless of the amount of images), you will receive back a detailed (and accurate) description of the item, make/model (if applicable), along with a depreciation Class/Type and related depreciation %.

Q: Who uses the Fast Catalog service?

A: Adjusters experiencing an increase in claims volume generally leverage this service. It allows them to simply snap pictures of all the non-salvage items, saving them hours and days not having to type descriptions, makes, models, etc. With the reduced time required on-site, adjusters are able to handle more jobs. It is all about opportunity cost: what else can you do with your time instead of spending double the time on site writing things out (handle more jobs, deal with insureds, etc). 

Q: If I did not use the iCat inventory App, can I upload images from my own device/drive?

Y: Yes.

Q: Can more than one person use the mobile app to take pictures on-site?

A: You can have as many people as you want to perform an on-site inventory at the same job. Adjusters who use Fast CATALOG often have helpers/colleagues on-site to take images. They simply need to know how to take pictures (as opposed to being accurate in typing descriptions etc). This widens the scope of possible candidates hired to support an adjuster during an on-site inventory.

Q: How much does the Fast CATALOG service cost?

A: Current rates are posted within the software solution. Recent rates have averaged around .20/line item.

Q: Fast CATALOG seems expensive to use. Is it worth it?

A: If you don’t have much work, and are able to spend time on-site to perform an inventory, then no, it’s better to perform the inventory yourself and spend the time to input all descriptions, makes, and model data.

Consider: How long does it take you to look at an item and type in a description, make, and model such as “50 Inch LED Television, Sony, SPH377-OL998”?

1000 line items averaging 45 seconds/line item, including additional content manipulation to find and record the additional model/make information takes about 12.5 Hours (or two working days on-site). How much do you charge per hour? More importantly, how much revenue do you generate per hour if you were doing something else for your business? At $35.00/hour, it works out to .43 cents per line item in labor. If you can make your company over $100.00/hour, then inventorying yourself can cost you $1.25/line item. The opportunity cost of having this portion of the inventory completed by our technology is very valuable. When you NEED speed, Fast CATALOG is certainly worth it. Ask any contractor or adjuster currently using Fast CATALOG – they can’t stop. It’s a comforting feeling knowing that there is “Administration on Tap” when you need it.

Q: Is the Fast CATALOG service accurate?

A: Very. We understand the importance of precise data which is required to provide Schedules of Loss in the property loss industry. iCat has been developing this technology since 2009. Public adjusters, carriers, and contractors have great confidence knowing all description data returned is as accurate as possible.

Q: Does Fast CATALOG image recognition work every single time?

A: Yes, as long as a good picture was taken. If you can easily recognize an image, so can iCat’s AI (Artificial Intelligence). If you can easily recognize the make and model number from the images, so can our AI. If you can easily discern what the item in question is (especially if there are other items in the background), so can our AIntelligence. iCat publishes best practices training available free to help you and your support teams understand how to best take images for non-salvage documentation.

Q: What is Fast LKQ?

A: FAST LKQ is an on demand valuation service that provides Replacement Values for submitted line items submitted on a schedule of loss. Replacement values are live, include supporting valuation web links, with matching depreciation rates and ACV based on type/category (classified by the service AI). Adjusters can collaborate with insureds through the insured portal, making it easier to obtain howmener data such as original price paid, purchase location, years owned, and condition. Completed Schedules of Loss can be generated in virtually any format for carriers, viewed on-line, or exported to a supported CSV file.

Q: How does the Fast LKQ technology work?

A: Developed in 2009, our ever evolving artificial intelligence platform feeds available line item data to our LKQ engine, which combines powerful algorithms with intelligent web crawlers to determine the best replacement cost and source of a particular item. And yes, we also have a team of smart humans at the controls making sure we deliver a perfect solution.

Q: What is the turnaround time to complete pricing for a non-salvage inventory?

A: On paid subscriptions, cycle times for completed schedules of loss average 2 to 7 business days, regardless of the number of items submitted, assuming good images are good, and/or all provided descriptions are accurate. Sometimes, images may loop in our AI recognition bin due to being blurry, partial images, images of items which can’t be priced/described, or images with too many different types of items in the background – these types of images or descriptions will slow down turnaround time.

Q: What depreciation rates does iCat use?

A: iCat uses the accepted Standard Military Depreciation guide. iCat also provides flexibility for Carriers to use custom depreciation values.

Q: Who uses the Fast LKQ service?

A: Adjusters who are either too busy, or, who need to dramatically improve non-salvage valuation cycle times for their customers/insureds/carriers.

Q: How much does the Fast LKQ service cost?

A: Current rates are posted within the software solution. Recent rates have averaged around $1.00/line item.

Q: Fast LKQ seems expensive to use. Is it worth it?

A: One job could have thousands of non-salvage line items. An adjuster could have several jobs on the go. Pricing out 10 thousand line items (from several jobs) could take you over 4 weeks to do yourself, assuming you work 8 hours a day. iCat returns this data within 2 to 7 business days on paid subscriptions. Not only is it faster, but think of the opportunity costs: How many more jobs can you or your company handle with all this extra time. How much other revenue can you create/service with this additional time? How much would you save not having to pay a person to research these line items individually? Yes, using Fast LKQ is worth it.

Q: Is the Fast LKQ service accurate?

A: Very. With good images, or detailed descriptions from uploaded schedules of loss, + homeowner participation (purchase place, purchase price, years owned, condition), the valuations returned are quite accurate. We understand the importance of precise data which is required to provide Schedules of Loss in the property loss industry. 

Q: Does iCat Guarantee its LKQ Valuation Data?

A: Yes, in our paid subscription model, iCat guarantees the data. Most valuations are based on a simple description, or image. Often, there is a lot of grey area, especially if only an image of a couch was submitted. This image could best be supported by providing homeowner input such as age, purchase location, original price paid etc. With this complete data, our AI can deliver the best possible price.

If the adjuster feels there could be a better price or replacement url for a specific item, iCat will review the inquiry and resubmit if required.

Q: Do I have to review the data before submitting to the insured/carrier?

A: For contractors using the paid subscription service, iCat provides this review so that completed schedules of loss can directly be forwarded to adjusters/carrieres/insureds.

The free subscription service for Public/Independent Adjusters does require the adjuster to review the inventory submission as a best practice. This allows the adjuster to review the data as a whole, check for errors caused by data entry, and update prices they feel should be higher or lower. With all the valuation work being done by iCat, the adjuster can simply review and “adjust” where necessary. Our tutorials explain best practices in reviewing pricing data within our platform.

Q: What type of line items can I submit to Fast LKQ?

A: All general personal property items can be sent to Fast LKQ. We do recommend any high value items, collectables, high value art, jewelry, antiques, etc be priced out yourself. Alternatively, you can submit to iCat but keep in mind that you will need to review these prices and manually adjust them to fit their highvalue/collectible/antique status. iCat does not process commercial/industrial valuations.

Q: I do a lot of commercial and industrial losses. Can iCat Fast LKQ price these items out?

A: While iCat will not guarantee or complete most commercial and industrial type line items (machinery, lab tools, etc), it will make an attempt, but not guarantee any results. The adjuster can still use iCat to create or upload these items and use our platform to perform the valuations themselves at no cost.

Q: Does Fast LKQ work every single time?

A: Yes, for personal property line items. iCat does not process commercial/industrial property items. Additionally, If the image is poor, unrecognizable, a piece or a part of something (not individually purchasable), has a vague or unrecognizable description, or if the description/image refers to different types of purchasable items, then no, a valuation can not be assigned. Each line item submitted must be a single class of purchasable items. For example, a picture of different items in a desk drawer would not be priced.

Q: What countries does Fast LKQ support valuations for?

A: USA and Canada, based on the postal/zip code associated with the subscription. Claims with Canadian Postal codes will receive replacement valuation data using Canadian Sources. Claims with USA zip codes will receive replacement valuation data from US sources.

Q: Does iCat provide Tax information on Schedules?

A: Yes, tax data is applied (if the requested schedule of loss format requires/includes it) based on zip/postal code of the insured.

Q: I see a lot of this software I don’t need. Can I hide these views?

A: No, not at this time. iCat was originally created for restoration contractors to inventory contents for the purpose of both cleaning/restoration/storage and non-salvage inventory/valuation. This free trial allows you access to the software, however you will still see components of the solution which do not pertain to your immediate needs. There will be a version releasing Q4 2023 specifically for adjusters. Until that time, we will show you the basic views you need and you can disregard the rest of the solution.

Q: I have a lot of adjusters working at my company – can we share an account so that we can manage each other’s work?

A: Yes, iCat can be used for your entire organization so that each adjuster has their own login. All jobs from the team can be seen and administered by others in the company. This setup works well also for admin support teams.

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